Passenger rights
Protection of railway transport users, inspection supervision and quality control.
Rješavanje sporova između prevoznika i korisnika usluga, zaštita prava putnika u unutrašnjem i međunarodnom željezničkom saobraćaju, primjena propisa iz oblasti ugovornih odnosa u željezničkom saobraćaju.
Protection of railway service users
Ensuring the consistent application of passenger rights in railway transport in line with the law and EU standards.
Inspection supervision
Supervising the application of regulations governing passenger rights and handling passenger complaints and reports.
Service quality control
Monitoring the quality and standards of services provided to passengers by railway undertakings and the infrastructure manager (station services, accessibility, passenger information).
Public service obligations
Monitoring compensation and the fulfilment of public service obligations for passenger transport.
Rješenje po žalbama